About A-Gas

A-Gas is the global leader in the lifecycle management of refrigerant gases and associated products. Through responsible supply, recovery, reclamation and destruction, we help industries reduce emissions and support a more sustainable future.

About the Role

As we continue to grow our footprint in the Australia/New Zealand market, we're looking for a commercially minded leader to improve the way we: serve our customers, work cross functionally, and ultimately drive better commercial performance across the region.

Whilst being the hands-on leader of our Customer Service division, other core responsibilities include:

- Overseeing the customer service team SOP’s including, order processing, claims, CRM accuracy and the day-to-day coordination of customer activities.

- Ownership of the sales order pipeline and leading the weekly customer reporting

- Working closely with Commercial and Operations teams to deeply understand customer requirements, and identify growth opportunities

- Lead the division’s process improvement, identify inefficiencies across customer lifecycle and work with stakeholders to simplify, improve or automate them.

About You

To successfully manage this function, you will have demonstrated experience working in customer service teams and leading process improvement which cross functionally supports broader business units.

We see this person as a self-starter with a proactive, forward-thinking approach.



But, at the very least you naturally enjoying working with people as part of your role, and subsequently, have great communication skills at all levels.

Other experience you will require for this role:

- Managed a Customer Service or Customer Operations function.

- Experience with identifying and reporting on customer trends

- Excellent organisation & time management methods

- High proficiency using business systems such as a CRM and MS suite

- Worked cross functionally with Operations, Sales and Finance teams

Experience in industrial gases, chemicals, refrigeration and HVAC-R, manufacturing, industrial distribution, or energy markets will be particularly well suited to this role.

However, if you believe your experience matches our requirements, we would love to hear from you!

Why Join A-Gas?

- Join an industry and global market leader.

- Lead an established team while influencing how the broader business operates.

- Work closely with Commercial, Operations and Finance leadership.

- Be part of a business with a strong sustainability and environmental purpose.

- Genuine growth opportunities opportunities within a global organisation experiencing continued expansion.

If you're a Customer Service or Operations leader who is looking for a great culture, and a new challenge then we look forward to hearing from you!

📌 Head of Customer Service (Laverton North)
🏢 A-Gas
📍 Laverton North