- Multinational Technology Company
- Seeking for an experienced Workplace Experience Supervisor with committed to providing exceptional Workplace Experiences to manage the client's office
- Based in Sydney CBD | Land of the Gadigal people
About CBRE
CBRE is the world's leading and largest commercial real estate services and investment firm, servicing over 90% of the world’s Fortune 100 companies. Our Global Workplace Solutions division (GWS) is comprised of the best and brightest industry professionals, at the forefront of innovation, and highly invested in the development and unique needs of our diverse employees and global clients.
About the Role:
As a CBRE Workplace Experience Supervisor, you will be responsible for supervising employees that oversee the delivery of workplace experience services.
This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.
What You’ll Do:
- Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
- Maintain records of costs incurred by workplace team activities. Review invoices as needed.
- Respond to customer requests and complaints about the experience services department.
- Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery.
- Develop and maintain vendor partnerships with the intention of cost-saving efforts. Assist with negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
- Deliver a world-class orientation experience to current employees. Establish new techniques to ensure the team can meet its objectives.
- Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan.
- Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
- May establish new techniques to ensure the team is able to meet its objectives.
- Has a direct impact on the team objectives as well as the objectives of related teams.
- Ensure personal and team outcomes have a positive impact on customer objectives.
- Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.
What You’ll Need:
- High School Diploma or GED with 5+ years of job-related experience. Prior shift leader or supervisory experience preferred.
- In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
- Requires the ability to explain complex concepts or sensitive information.
- Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Excellent organizational skills with a master-level inquisitive mindset.
📌 Workplace Exp Supervisor (Sydney)
🏢 Cbre
📍 Sydney
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