Are you passionate about improving the lives of people with a disability? This role is for you!

Reasons to Apply - At a Glance

- Make a meaningful difference supporting Australians living with disability while developing your skills in administration, customer service, assessment and case management.
- Join a growing Federal Government agency with a strong focus on operational excellence, participant outcomes and career development.
- Enjoy a competitive hourly rate, hybrid working arrangements and strong potential for extension.
- Locations include
- ACT - Deakin
- NSW - Parramatta, Campbeltown, Newcastle, Wollongong
- VIC - Geelong, Richmond, Dandenong
- SA - St Mary, Elizabeth, Midland
- QLD - Chermside, Mount Gravatt, Brisbane, Robina

Your New Company
Hays is proud to partner with a leading Federal Government agency that delivers a national support system for Australians living with disability. The agency plays a critical role in helping participants access the supports they need to achieve their goals and improve their quality of life.

Key responsibilities include:

- Conducting desktop reviews and transposing information into systems and web-based platforms.
- Managing allocated workflows and ensuring work is completed accurately and within required timeframes.
- Delivering high-quality customer service via phone, email and administrative channels.
- Addressing straightforward to moderately complex enquiries and providing accurate advice in line with legislation, policy and operational guidelines.
- Making outbound calls to participants, providers and other stakeholders.
- Undertaking suitability assessments for entry and exit into specialist planning streams.
- Managing and resolving participant matters, including planning pathway tasks in accordance procedures.
- Identifying risks and escalating complex matters to senior team members when required.
- Supporting project and operational activities through research, analysis, reporting and continuous improvement initiatives.




- Working collaboratively with internal teams to contribute to team goals and participant outcomes.

The successful applicant will demonstrate:

- Strong communication skills with the ability to engage empathetically with participants and stakeholders.
- A commitment to delivering exceptional customer service and supporting people living with disability.
- The ability to manage competing priorities and work effectively in a fast-paced environment.
- Robust attention to detail and the ability to follow policy, procedures and legislative frameworks.
- Sound problem-solving skills and the ability to exercise judgement when resolving enquiries.
- Confidence using computer systems, Microsoft Office and multiple software applications.
- The ability to remain calm under pressure, de-escalate challenging situations and recognise risk.
- Experience within disability services, health, community services, government administration or customer-focused environments will be highly regarded.

The Logistics

- Until 31 December 2026, with a strong view to extension
- Hourly Rate: $43.82 per hour + Super
- Full-time Hours, 37.5 hours per week
- Citizenship: Australian Citizenship is mandatory
- References will be required
- NDIS Workers Screeners Check or willing to obtain

What You'll Get in Return

- An opportunity to build your career within a large Federal Government agency.
- Meaningful work that positively impacts the lives of Australians living with disability.
- Comprehensive training and ongoing support.
- A positive and inclusive team environment.
- Weekly pay cycle.
- Online timesheet submission and approval.
- Nominated superannuation fund.
- Potential opportunities for extension and future career progression.

What You Need to Do Now
If this role sounds like the right opportunity for you, click "Apply Now" or forward your current CV to ••••@hays.com.au
Due to the high volume of applications received, only shortlisted candidates will be contacted. We appreciate your patience and understanding throughout the recruitment process.

📌 Participant Support Officer - Parramatta
🏢 Hays Office Support
📍 Parramatta