25 Hours Per Week | Flexible Hours | Work From Home
Help Older Australians Navigate Care with Confidence
At Pinq Care, we help older Australians remain safe, independent and connected in their own homes. Combining clinical expertise with a genuinely personal approach, we guide clients and families through Support at Home and Home Care Package services with confidence.
We're looking for a Customer Success Officer to nurture enquiries, build trusted relationships, and support families through important care decisions.
About the Role
You'll be the first point of contact for many prospective clients and their families, helping them understand their options and guiding them through their aged care journey.
This is a sales-focused role, but success comes from empathy, relationship-building and genuine care, not hard selling.
Key Responsibilities
Follow up enquiries from website, marketing and referral channels
Build relationships with prospective clients and families via phone, email and SMS
Explain Pinq Care services, Support at Home and Home Care Packages in a clear, reassuring way
Manage and nurture a pipeline of leads through HubSpot
Maintain accurate records and follow-up activities
Collaborate with the Growth & Partnerships team to improve client experience and conversion outcomes
Support relationship-building initiatives with referral and service partners
About You
Experience in customer service, sales, lead nurturing or customer success
Strong communication and relationship-building skills
A consultative, people-first approach to sales
Organised and self-motivated, with the ability to work independently in a remote environment
Comfortable using CRM systems
Desirable:
HubSpot experience
Knowledge of aged care, Support at Home or Home Care Packages
Experience in business development, customer success or healthcare-related sales
Why Join Pinq Care?
Fully remote role
Versatile part time hours (25 hours per week)
Meaningful work that positively impacts older Australians and their families
Supportive and growing team environment
Opportunity to help shape a new and creative aged care service
A National Police Check is required for this position.
If you're passionate about helping people and thrive on building genuine relationships, we'd love to hear from you. Apply today.
📌 Customer Success Officer Remote Sydney
🏢 Physio Inq
📍 Sydney
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