About the role

Claims Coordinator to own every job from the first phone call to the paid invoice, for a new property restoration business working across greater Melbourne and Victoria. You take the loss notification, register the claim, get a crew moving inside the response time we've committed to, keep the insurer's portal current, submit the reports, raise the invoice and follow the payment.

Key responsibilities
Taking loss notifications from insurers, adjusters, builders and homeowners, and registering them promptly
Triaging urgency and getting a crew moving inside our response commitments
Scheduling crews, equipment and subcontractors across a day that changes constantly
Keeping every claim current in the insurer portals and inside SLA
Preparing and submitting scopes, quotes, reports, photographs and completion documentation
Being the calm, consistent point of contact for a client through the whole job
Raising invoices against approved scopes and following up what's owed
Keeping the office running — supplies, PPE, onboarding, registers and records
Building the systems and rhythms this business will run on for the next decade

About you
Two or more years in claims, job coordination, service scheduling or busy administration




A telephone manner that steadies someone who has just had a flood through their house
Genuinely robust written English — you'll be writing to insurers every day
Real attention to detail, and the discipline to finish what you start
Insurance, restoration, building or trades experience is a robust advantage
Experience with insurer claim portals or job management software is a plus, not a must — we'll teach it

Benefits
12% superannuation
Flexible or part-time hours considered for the right person
A suburban office, no city commute
Being employee number one in the office, with real influence over how the business works
Training in the insurance restoration process from someone who knows it end to end
A path to Operations Coordinator or Office Manager as we grow

About us

We restore property after water damage, mould, fire and smoke incidents — the work that happens in the hours and days after someone's worst morning. The business is recent; the experience behind it is not. We are building this one properly from the first day: right equipment, right training, right documentation.

📌 Claims Coordinator Insurance Restoration Carrum Downs
🏢 Important Company of the Sector
📍 Carrum Downs