Job Summary

We are seeking an experienced Business Analyst with expertise in Field Service Management (FSM) for Outage Management to bridge business requirements and technology solutions for utility organizations. The role involves gathering, analyzing, and documenting business processes, supporting digital transformation initiatives, and delivering solutions that improve outage response, field workforce productivity, customer experience, and operational efficiency.

Key Responsibilities

Business Analysis & Requirements Management
Gather, analyze, and document business requirements from stakeholders, SMEs, and operational teams.
Conduct workshops, interviews, and process-mapping sessions to identify business needs and improvement prospects.
Create Business Requirements Documents (BRDs), Functional Requirements Specifications (FRS), user stories, process flows, and use cases.
Translate business requirements into functional specifications for development teams.

Field Service Management for outage managmenet
Analyze and improve field service processes including work order management, scheduling, dispatching, workforce mobility, and asset maintenance.




Collaborate with field operations teams to optimize technician productivity and service delivery.
Support implementation and enhancement of Field Service solutions such as SAP SAM or ADMS POAM platforms.

Required Skills & Experience

Functional Skills
Solid experience in Business Analysis within Utility, Energy, Electricity, or Field Service industries.
Understanding of Outage Management Systems (OMS) and utility operations.
Knowledge of Field Service Management processes:
Work Order Management
Scheduling & Dispatch
Mobile Workforce Management
Service Operations

Technical Skills
Experience with OMS, FSM, GIS, SCADA, CIS, EAM, or ERP integrations.
Familiarity with APIs, data mapping, system integrations, and workflow automation.
Experience with Power BI, SQL, Azure, Dynamics 365, Salesforce, or similar platforms is advantageous.
Knowledge of Agile tools such as Azure DevOps or Jira.

Business Analysis Skills
Requirements elicitation and documentation.
Process modelling (BPMN, Visio).
Gap analysis and business process reengineering.
User story creation and backlog management.
Stakeholder management and workshop facilitation.

📌 Business Analyst Utilities Melbourne
🏢 Xpt Software Australia
📍 Melbourne