JOB SCOPE:

Maintain the cleanliness and tidiness in both AMEX, PPL and Skyteam lounges

JOB DESCRIPTION:
Greet, receive and bid farewell to guests at the front reception counter.
Collect Payment from guests at the reception counter before letting them enter the lounge.
Assist guests with luggage on entry to and exit from the lounge.
Assist guests with their internet access requirements
Arrange shower facilities for guests
Maintain the customer satisfaction level at the Company’s target set from time to time and conduct continual improvement to achieve the highest customer satisfaction level
Make sure the reception area is always well prepared, clean, and monitored at all times.
Determine access eligibility of guests' ability to read and interpret Admission instructions
Handle customer questions and concerns
Ensure checking process runs smoothly: Process the guest accurately and efficiently
Adhere to brand standard during arrival and departure process
Answer telephone/email inquiries and liase with airlines
Take out boarding announcement
Direct guests to boarding screens and to direction and distance of departure gates
Communicate VIP arrivals to designated staff




Maintain confidentiality of proprietary information and protect company assets
Confidence to explain and upsell facilities given the opportunity
Give out and retrieve feedback sheets as required
Sign in contractors
Prepare food labels etc. As required by the kitchen
Prepare EOD& EOM reporting as required.
Serve Passengers (Serving Alcohol, Coffee)
Cleaning tables and Lounge when required
Doing clearance and Rubbish run
Helping the Lounge Manager and Supervisor at all times .

JOB REQUIREMENTS
Able to work independently and work as a team
Hardworking, holds accountability, creative and positive
To be completely familiar with all instructions contained in employee handbook
Contribute to a protected working workplace by ensuring you are properly trained in secure working practices, safety hazard identification and risk assessment
To attend training sessions and meetings if required
To ensure you report to duty punctually, dressed and groomed to required standards
To ensure you always provide courteous and professional service.

Pay: $27.97 per hour

Expected hours: 8.0 – 38.0 per week

Work Location: In person

📌 Guest Service Officer Melbourne Airport
🏢 Plaza Premium Lounge
📍 Melbourne Airport