We are seeking a positive and motivated Administration & Retail Assistant to join our team. This is an entry-level role suited to someone who is organised, friendly, and eager to learn.

Working closely with the team, you will assist with a range of administration, customer service and retail tasks, while gaining an understanding of the pool installation process from the initial client enquiry through to installation. You will help keep jobs organised, support the team with coordination and communication, and contribute to delivering a smooth and positive client experience from start to finish.

As our Administration and Retail Assistant, you will be responsible for:
General Reception duties – answering phone calls, resolving customer enquiries, booking site appointments and handovers
Managing client sales lead enquiries for the Sales person in the CRM
Identifying prospects to improve business processes
Supporting the Operations team
Liaising with other local pool building teams and the Support Office team as required
In store pool water testing, recommending pool chemicals and stock management

About you:





Essential skills/experience required:
Microsoft Office skills (Word, Excel, Outlook)
Be able to work autonomously with a degree of independence
Solid client focus
Excellent verbal, written and organisational skills
Be driven and have initiative, with a robust ability to prioritise and multi-task
Prior administration experience is desirable, but not essential
Ability to manage client expectations and provide impeccable client service standards
Demonstrate attention to detail, ability to multi-task and work under pressure
Demonstrate a strong work ethic with prompt and reliable attendance
Conduct themselves with a professional attitude and presentation

Preferred skills/experience required:
Prior experience working with a CRM system

We are looking for a casual to fit this role -will need to be available Thursday and some Saturdays, with other hours negotiable.

Pay: From $27.00 per hour

Work Location: In person

📌 Administration Assistant/receptionist/retail Kelso (Australia)
🏢 Narellan Pools Central West and Blue Mountains
📍 Australia