Administrative Officer – Invoicing & Client Support

Location: [Springwood]
Employment Type: [casual]
Experience Required: Minimum 3 years in an administrative role

About the Role

This position supports the smooth running of our counselling practice by managing invoicing, DVA claims,BUPA Open Arms claims, appointment coordination, and general administrative duties. You’ll play a key role in supporting counselling appointments and ensuring clients receive a warm, professional experience.

Key Responsibilities
Managing invoicing, billing cycles, and payment reconciliation
Processing DVA claims accurately and within required timeframes
Using Xero for accounts, invoicing, and financial administration
Coordinating and supporting counselling appointments
Managing client enquiries via phone and email
Maintaining accurate records and documentation




Providing general administrative support to the team

Skills & Experience
Minimum 3 years’ experience in an administrative or accounts support role
Robust experience with Xero accounting software
Knowledge of DVA billing processes
Excellent communication and customer service skills
Close attention to detail and solid organisational ability
Ability to manage confidential information with professionalism
Comfortable working independently and as part of a small team

Why Join Us
Supportive, client‑focused workplace
Meaningful work supporting mental health services
Opportunity to grow your administrative and accounts skills

Job Type: Part-time

Pay: $28.12 – $33.12 per hour

Work Location: In person

📌 Administrative Officer – Invoicing & Client Support Springwood
🏢 Creative Respite and Community Services
📍 Springwood