FOH Supervisor / Venue Manager – Toppino Pizza & Bar (New Opening)
310 Carlisle Street, Balaclava VIC
Toppino Pizza & Bar is a brand-new Current York-style pizzeria opening in Balaclava, and we're looking for a Venue Manager to help us build it from the ground up.
About the role This is a ground-floor opportunity — you won't be stepping into an established system, you'll be helping create one. Working closely with the owners, you'll help establish our front-of-house service standards, delivery/takeaway workflows, and day-to-day floor operations from scratch.
What you'll do
Manage front-of-house operations and lead the FOH team day to day
Work with ownership to build customer service processes and standards from the ground up
Set up and refine systems for managing delivery orders (Uber Eats, DoorDash etc.) alongside dine-in service
Bartend when required, including running the bar during service
Roster, train, and support FOH staff
Handle customer feedback and resolve floor-level issues in real time
Help shape the overall guest experience as we establish our reputation in the neighbourhood
What you'll need
Current RSA (Responsible Service of Alcohol) certificate — essential
Proven experience as a Venue Manager, Assistant Manager, or senior FOH lead in hospitality
Bartending experience/confidence
Comfortable working in a current venue with evolving processes — you're a builder, not just a maintainer
Strong communication and leadership skills
Experience managing delivery platform operations is a plus
Genuine interest in pizza culture and hospitality is a bonus
What we offer
The chance to shape a current venue and brand from day one
Competitive salary based on experience
A supportive, hands-on ownership team
Career growth as the venue establishes itself
If you like the idea of setting the tone for a recent local favourite rather than following someone else's playbook, we'd love to hear from you.