As our Tourism Receptionist, you'll often be the first point of contact for our guests, from their initial phone call or booking enquiry through to check-in and their stay. This role is much more than handing over room keys. You'll help guests plan their time in Mackay, recommend and sell tours and experiences, manage accommodation bookings, assist with enquiries and make sure every guest feels genuinely welcomed. The position is 36 hours per week, with regular rostered hours.
Key responsibilities
Welcome and check in guests
Manage guest check-outs and departures
Answer phone, email and online enquiries
Assist guests throughout their stay
Provide local tourism information and recommendations
Resolve guest enquiries and minor issues professionally
Maintain a welcoming, organised reception environment
Build rapport with domestic and international travellers
Manage accommodation reservations and amendments
Process payments and maintain accurate booking information
Shuttling guests to the bus stop using company vehicle
About you
Previous reception experience in a hotel, motel or backpacker accommodation - highly advantageous
Excellent phone manner
Robust customer service skills
Confidence in sales and converting enquiries into bookings
Positive computer and administration skills
Excellent attention to detail
Ability to multitask and prioritise
Confidence working independently
Australian Driver Licence
Willingness to obtain Driver's Authorisation for company vehicles
About us
Mackay Adventure Lodge is a modern, social accommodation experience designed for travellers who want to explore the best of the Mackay region. Working alongside Mackay Adventure Tours & Transfers and Wake House Australia, our guests aren't just looking for somewhere to sleep — they're looking for local experiences, adventures and excellent recommendations.