Key Responsibilities:
System Support and Troubleshooting:
Provide support for Körber Warehouse Advantage (Körber WMS).
Diagnose and resolve technical and functional issues in a timely manner to minimize operational downtime.
Investigate system errors, perform root cause analysis, and implement corrective actions.
Configuration and Maintenance:
Configure Körber WMS to support evolving business requirements.
Engagement in system upgrades, patches, and routine maintenance to ensure optimal system performance.
Integration and Data Management:
Support the integration of Körber WMS with ERP, TMS, and other third-party systems.
Monitor and resolve issues related to data flows between systems.
Ensure accurate inventory and transactional data in the system.
Documentation:
Develop and maintain comprehensive documentation, including user guides, SOPs, and support processes.
Continuous Improvement:
Collaborate with warehouse operations, IT teams,
and external vendors to identify system enhancements.
Analyse workflows and recommend process improvements to drive efficiency.
Stay up to date on Körber WMS features and industry best practices.
Skills:
Experience:
2–5 years of experience in WMS support, with expertise in Körber Warehouse Advantage (preferred).
Experience with system integrations (e.g., ERP) and warehouse workflows.
Technical Skills:
Proficiency in SQL, scripting, or related database query tools.
Knowledge of APIs and EDI for system integrations.
Familiarity with reporting and analytics tools.
Technical Skills:
Robust problem-solving and analytical skills.
Excellent communication and interpersonal skills.
Ability to work independently and in a team workplace.