Mercedes-Benz Brisbane is seeking a professional, enthusiastic and customer-focused Customer Experience Consultant to join our team.
As one of the first points of contact for our customers, you will play an important role in creating a welcoming environment and delivering the exceptional experience expected from the Mercedes-Benz brand.
You will work closely with our Sales, Service and other dealership teams to ensure every customer is acknowledged, supported and provided with a seamless luxury experience throughout their visit.
Key Responsibilities
Ensure customers receive an exceptional experience from arrival through to departure
Answer incoming calls and direct enquiries to the appropriate department
Coordinate customer appointments and assist with follow-up activities
Support the Sales and Service teams with administrative tasks
Maintain customer-facing areas to an impeccable standard
Respond professionally to competing or urgent customer requests
Follow company policies, procedures and confidentiality requirements
Work collaboratively with the wider dealership team
About You
Previous experience in customer service, hospitality, reception or a similar customer-facing role
Qualified presentation and a warm, approachable manner
Excellent communication and interpersonal skills
A genuine passion for delivering exceptional customer experiences
Ability to prioritise tasks in a busy, fast-paced environment
Confidence working both independently and as part of a team
A positive, proactive and solutions-focused attitude
What’s in It for You?
Competitive remuneration
A 12-month fixed-term prospect
Full-time opportunity, including Saturdays, with one rostered day off during the week
Supportive and dynamic working workplace
Comprehensive training and ongoing development
Sundays closed, supporting a better work-life balance
About LSH Auto Australia:
LSH Auto Australia is the leading authorised Mercedes-Benz retail group in Australia and the exclusive sole retailer for smart automobiles. The Group operates in the capital cities of Sydney, Melbourne, and Brisbane. We are part of the world’s largest Mercedes-Benz passenger vehicle dealer group with more than 340 premium retail outlets across over 120 cities worldwide.
Successful applicants will be contacted by our HR team within two to three business days.
📌 Customer Experience Consultant Mercedes Benz Brisbane Bowen Hills
🏢 LSH Auto Australia
📍 Bowen Hills
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