Do you have a real passion for delivering quality customer service and foster great customer relations?

We are seeking a highly motivated, enthusiastic Customer Service Scheduling Officer to join our Customer Service team.

You will be joining a leader in the coffee industry based in North Melbourne working in a collaborative team setting.

About Us

Service Sphere is a well established Coffee Equipment Importer and Service provider based in North Melbourne requires a Customer Service Advisor to support our growth and compliment our existing team.

We service an array of coffee equipment and appliances in-house and onsite for key foodservice accounts including Café Chains, Coffee Roasters and Corporate Offices.

We provide a full solution to our customers, with the ability to service brewers, traditional, vending and super automatic coffee equipment.

The major brands we service are Eversys, LaCimbali, Delonghi, Rheavendor, Eureka, Bravilor, Mazzer, Wega & LaMarzocco

About You

We are looking for an individual who is;
Committed to delivering exceptional and engaging customer service
Good communication skills both verbal and written
Friendly, reliable, and qualified manner
A team player who thrives under pressure




Ability to pick up new systems quickly
Proactive approach in identifying potential issues and active problem-solving skills
Process Driven

Benefits
The prospect to work with quality products, in a growing industry
Outstanding work life-balance Mon – Fri
A strong “promote from within”
Guidance and coaching from internal industry professionals

Key Responsibilities
Co-ordination of Preventative Maintenance schedule
Schedule technicians and co-ordinate service jobs
Ensures delivery of excellent customer service
Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty
Data entry and database management
Manage incoming calls and emails
Support Technicians and Contractors

Knowledge and Skills
Proven ability to successfully co-ordinate schedules
Exceptional time management and organisational skills
Critcal thinking, problem solving and decision-making skills
Experienced with Microsoft Excel (desirable)
Experienced with Pronto ERP (desirable)

"Our Values are Passion, Growth & Predictability"

📌 Customer Service Representative North Melbourne (Australia)
🏢 Service Sphere
📍 Australia