As a Customer Service Advisor, you will be a key point of contact for our clients throughout their after-sales journey, ensuring every interaction reflects the exceptional standards synonymous with the Longines name.
From managing service estimates and repair updates to providing first-level technical assistance and ensuring the highest standards of quality upon completion, you will play an important role in delivering a seamless and personalised after-sales experience.Experience within the watch industry is not essential, as comprehensive training will be provided.
A genuine passion for watches, an appreciation for craftsmanship and a commitment to exceptional customer service will be highly regarded.Deliver exceptional, personalised after-sales serviceBuild solid client relationships through proactive communicationManage estimates, repairs,



service updates and follow-upAssess service needs and recommend appropriate solutionsProvide first-level technical assistance and develop product knowledgeConduct timepiece diagnostics and identify required repairsComplete quality control checks on serviced timepiecesProactively update clients on repair progress and delaysResolve client queries and provide effective solutionsComplete service administration and maintain accurate recordsSupport stock takes and inventory managementAssist the boutique sales team when requiredParticipate in ongoing product, brand and technical training
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📌 Customer Service Advisor | Longines Market Street (Victoria)
🏢 The SWATCH Group
📍 Victoria