Elanora, Gold Coast – On-sitePermanent part-time | ***** hours | Monday to Friday$35 per hour + super, depending on experience
Good with people, valuable at solving problems - and good at following things through?
Shepherd Filters is looking for someone who can build customer relationships, follow up opportunities, resolve problems and keep the paperwork organised.
This is a varied customer-focused role combining customer service, sales support and administration.
You don't need experience in our industry.
If you've worked in account management, internal sales, customer service, hospitality sales or another fast-paced customer environment, you may be exactly the person we're looking for.
Why you might enjoy this role
Stable hours from Monday to FridayFull training in our products and systemsVaried work - your days won't all look the sameThe opportunity to build genuine, long-term customer relationshipsAutonomy to manage your responsibilities and solve problems once trainedA supportive small team where your contribution will be noticedThe opportunity to become a long-term and important part of a growing Australian business
About the role
Shepherd Filters is an Australian business with customers throughout Australia and internationally.
We already have a Business Development Manager focused on developing new business and a Customer Order & Supplier Administrator managing orders, shipments and day-to-day administration.
We now need someone who can work across the middle—supporting our customers, helping move sales opportunities forward and ensuring everything is properly followed through.
This is not a high-pressure or commission-only sales position.




It is a customer relationship and sales support role for someone comfortable speaking with customers, asking for an order and helping solve problems.
What you'll be doing
Your main responsibilities will include:
Calling and building relationships with existing customersFollowing up reorders, quotes, samples and sales opportunitiesSupporting our Business Development ManagerResponding to customer enquiries and resolving problemsPreparing quotes and customer correspondenceKeeping our CRM and customer information up to dateHelping with orders, invoicing and shipments when requiredFollowing tasks through until they are completed
Some days you'll be helping move a sales opportunity forward.
Some days you'll be solving a customer problem.
Some days you'll be helping the team get an urgent order out.
That's what makes the role varied.
The person we're looking for
We'd particularly like to hear from people with experience in:
Account management | Internal sales | Customer service | Hospitality sales | Sales support | Customer relationship management
You'll be someone who:




Enjoys talking to people and naturally builds relationshipsIs confident picking up the phoneCan ask for an order without feeling uncomfortableCan handle objections and difficult conversations calmlyUses common sense and looks for solutionsIs organised and accurate with paperworkCan manage several priorities without losing trackFollows things through without needing constant remindersLearns quickly and responds well to feedbackEnjoys being part of a small, supportive team
You need to be comfortable with both sides
This role needs someone who can have the customer conversation, help achieve the result and then complete the administration properly.
You don't need to be an aggressive salesperson - but you do need to be comfortable discussing orders and helping move opportunities forward.
You also don't need to be a career administrator - but you must be organised and willing to keep records, paperwork and follow-ups accurate.
A little about us
Shepherd Filters manufactures an Australian-developed disposable kitchen grease filtration system used by commercial kitchens and businesses throughout Australia and internationally.
We are a small team based in Elanora, and everyone contributes.
You'll work closely with our Business Development Manager, administrator and founder.
You'll receive training in our products, customers and systems.
As your knowledge and confidence grow, you'll have the autonomy to manage customer relationships, organise your priorities and resolve many day-to-day matters independently.
Hours and location
***** stable hours per week
Monday to Friday
Regular, agreed weekday hours
On-site in Elanora, Gold Coast
Occasional light packing as part of helping the team
$35 per hour + super, depending on experience
We're looking for someone who wants to become a long-term part of the business.
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📌 Customer Service & Sales Support Coordinator (Gold Coast)
🏢 SHEPHERD FILTERS
📍 Gold Coast