Account Manager – MSP | Fully Remote | $100k + SuperAbout the RoleManaged Service Provider is looking for an Account Manager to own and grow a portfolio of existing SME and mid-market clients.
This is a retention- and growth-focused role, you'll be the primary point of contact for a book of clients, identifying upsell opportunities, resolving escalations and building the kind of relationships that keep clients long-term.
Fully remote, servicing clients across Australia.What You'll DoOwn a portfolio of existing MSP clients as their primary relationship contactConduct regular account reviews and identify opportunities to expand servicesWork closely with technical/service delivery teams to ensure client satisfaction and SLA performanceManage renewals and contract negotiationsAct as escalation point for client issues,



coordinating internally to resolve themTrack account health, pipeline, and forecasting in CRMWhat We're Looking ForExperience in account management, client success, or a similar client-facing role within an IT services or MSP environmentOR SDR/BDR experience with a genuine interest in moving into a full-cycle account management roleStrong communication and relationship-building skillsComfortable managing competing priorities across a client portfolioSelf-motivated and effective working remotelyWhat's on Offer$100,000 + superannuationFully remote role
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📌 Account Manager (New South Wales)
🏢 Kaliba
📍 New South Wales