Customer Care Representative - ARH Greater Western Sydney
Join one of Australia's leading animal referral hospitals, committed to providing the highest standards of care for pets. Our state-of-the-art facility in Western Sydney is dedicated to delivering exceptional veterinary services with compassion and expertise.
Due to ongoing growth in the business, we are looking for a friendly and organised Full time Customer Care Representative to join a close-knit team and be a welcoming face to our clients and their pets!
Responsibilities
Full Time role across a variety of day shifts, evenings and weekends
Handling a high volume of inbound calls
Welcoming clients and their pets to the hospital
Booking and managing appointments
Invoicing and taking payments – including cash and EFTPOS
Processing payments on Vetpay and Medipay finance platforms
Data entry and requesting documents from referring vets and clients
Managing email enquiries
Liaising with referring vets
About Your Experience And Skill
Minimum 2 years' experience in a reception/customer service role
Ability to remain calm under pressure, during busy times, emergency situations or while dealing with difficult clients
Solid computer literacy skills
Experience with appointment entries, invoicing, and taking payments
Ability to manage your time effectively
Amazing attention to detail
Friendly, warm and professional phone manner with the ability to converse with a range of different people with compassion and empathy
Strong interpersonal and relationship skills
Flexibility to work a range of shifts and availability during busy peak seasons (Christmas, Easter, school holidays)
Seniority Level
Entry level
Employment Type
Full time
Job Function
Administrative
Industries
Veterinary
J-18808-Ljbffr
📌 Customer Care Representative Arh Greater Western Sydney New South Wales
🏢 Greencross Vets
📍 New South Wales
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