Job Description
HCF in Australia seeks a Retention Manager to drive customer retention initiatives across operational, digital, and frontline channels.
Reporting to the Head of Retention, Strategy & Operations, you will translate insights and strategy into practical actions that improve member outcomes and reduce churn.
This highly team-oriented role requires strong stakeholder management, delivery discipline and a deep understanding of retention drivers.
📌 Retention & Growth Manager | Flexible Work (New South Wales)
🏢 HCF
📍 New South Wales
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