Job Description

Loyalty Host DOOLEYS Clubs Cumberland, NSW, AU

n

Job Description

n

Are you passionate about providing exceptional customer service and building meaningful relationships? Do you thrive in a fast-paced environment where quick thinking is essential? If so, we invite you to apply for the position of Loyalty Host at The DOOLEYS Group.

n

Key Responsibilities

n

n
Provide outstanding customer service and build robust rapport with our members.
n
Understand and anticipate customer needs to ensure consistent satisfaction.
n
Show cultural sensitivity and foster meaningful connections with diverse customers.
n
Work adaptable shifts, including afternoons, evenings, weekends, and public holidays.
n

n

Qualifications

n

n
Extensive customer service experience.
n
Proven ability to manage relationships effectively.
n
Experience handling difficult customer situations calmly and professionally.
n
Demonstrated understanding of and sensitivity to cultural diversity issues.
n




Goal‐oriented with a robust focus on service satisfaction.
n
Outstanding interpersonal and communication skills.
n
Hotel concierge experience (preferred).
n
Proficiency in Korean (highly desirable).
n
Flexibility to work various rostered shifts.
n
Experience in leading and mentoring a team.
n
Current RSA and RCG certifications.
n

n

What We Offer

n

n
On‐site parking
n
One‐on‐one development, support, mentorship, and coaching.
n
Daily meal allowance.
n
17.5% annual leave loading.
n
Provided uniform.
n
Discounted membership at DOOLEYS Health and Fitness.
n
A minimum 3% pay increase every year.
n

n

Seniority Level

n

n
Mid‐Senior level
n

n

Employment Type

n

n
Full‐time
n

n

Job Function

n

n
Design, Art/Creative, and Information Technology
n
Industries: Hospitality
n

📌 Loyalty Host New South Wales (Australia)
🏢 DOOLEYS Clubs
📍 Australia