Housing Call Centre Operations Lead Kpi & Performance Melbourne

Housing Call Centre Operations Lead Kpi & Performance Melbourne

09 Sep
|
Department Of Families, Fairness And Housing
|
Melbourne

09 Sep

Department Of Families, Fairness And Housing

Melbourne

The Department Of Families, Fairness And Housing is seeking an experienced Operations Manager to lead a team of Team Managers in delivering call centre performance against KPIs and recent business initiatives.

You will oversee rosters, workload planning and reporting, ensuring targets are met while driving service improvements for clients of the Housing Call Centre. Applicants should be Australian citizens or permanent residents with successful pre-employment checks.
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📌 Housing Call Centre Operations Lead Kpi & Performance Melbourne
🏢 Department Of Families, Fairness And Housing
📍 Melbourne

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