HCF is Australia's largest not-for-profit health fund, proudly serving 2 million members with health cover and related services.
The Retention Manager will drive customer retention initiatives across channels, working with stakeholders from Member Growth, Marketing, Digital, Customer Operations and Analytics to translate insights into practical actions that reduce churn.
Reporting to the Head of Retention, Strategy & Operations, you will monitor initiative performance, identify risks and
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📌 Strategic Member Retention Lead (New South Wales)
🏢 HCF
📍 New South Wales
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