Job Description
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Opportunity to work in an established fast growing start up with growing support and development teams
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Healthcare, clinical and medical domain exposure
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Opportunity to support the latest version of the SaaS software
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Our client is a proud Australia and publically listed software firm focused on medical tech. Established in ****, the company has offering software for the medical clinics, hospitals and healthcare providers.
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About the role
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You will be the face of the organization providing first line of support (level 1 and level 2) to company's customers and end users for the company's portfolio of software. You will identifying, documenting and resolving defects in the large-scale multi-tenanted Clinical Applications and Healthcare software platform.
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Must haves for the role:
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You'll use your problem- solving skills to assist your customers and resolve IT application related incidents, service requests and problems in a timely and efficient manner issues with minimal impact to the business
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You'll be providing support across the company's portfolio of products / applications (such as Saas and traditional applications)
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Robust problem solving and customer focus
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Strong communication and customer service skills
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Role and Responsibilities:
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You will work providing provides customer exposure for those who enjoy problem solving, technology, helping customers and building a close relationship with the clients .
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Supporting proprietary software products / applications
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Troubleshooting high level issues for clients/end users
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Provide customer focussed application support and can translate tech to bring a solution to the client
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Provide quality Level 1 and level 2 end user support to customers who are utilising company's SaaS product
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Respond to requests and incidents following defined processes including escalation procedures
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Identify, investigate, prioritise and resolve issues quickly and efficiently
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Assist broader Clinical support team in all aspects of Incident and Problem management
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Resolve issues as much as possible but at the same time insure issues are documented, raised and escalated to relevant development team and managers
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Support, log, categorise, and track incidents reported by customers
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Experience and Skills Requirements:
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Very Strong communication skills (written and verbal) with the ability to understand complex problems and explain them clearlyto end user in simple language
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Experience managing and supporting software application services
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Min 2 years' experience in a similar application support role
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Local ANZ Health Industry
knowledge/expertise
shall be highly regarded
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Experience with SQL and data manipulation shall be highly regarded
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Ability to explain business and technical requirements to all members of a team
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Broad understanding and knowledge of software development, testing and quality assurance
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On Offer:
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Competitive Remuneration
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Excellent capable team
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Part of an established Aussie tech firm
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Great culture
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Other Information
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Other titles for this role in other organisation might be: Application Support Analyst, Application Developer, Application Support, Application expert, Cloud Application Developer, Cloud Application Support, Junior Application Developer
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