Job Overview
We are currently looking for a customer focused Customer Accounts Officer to join the National Shared Services Centre located at our head office inParramatta, NSW to provide support to our East Coast business partners.
This role is instrumental in performing the day-to-day task of account management and collections within the centralised credit function which is a part of the National Shared Services Centre.
This is a full-time, fixed term contract position ending March **** working Monday to Friday in our Parramatta office.
Key Responsibilities
Handling a high volume of collection calls to assigned customer base
Negotiating the collection of outstanding balances which have fallen into arrears
Proactively identifying and escalating risks to the Collections Manager
Monitoring and reporting in real time of payment deterioration
Ensuring all customer accounts have a valid credit application on file
Ensuring customer credit claims are recorded and managed through to conclusion
Managing customer orders within assigned credit limits
Generating, reviewing, and distributing various reports
Flexible in your approach with workdays and working hours
Team-oriented with the Sales Function to resolve matters that may delay payment
Utilising a diary system to ensure strict follow-up with internal and external customers
Assisting the Collections Manager as required
Key Requirements
Have a minimum 1-3 years' experience in a collections / recovery role
Are experienced in managing a high value and volume customer portfolio
Exhibit strong and effective time and diary management skills and experience
Can deliver remarkable customer service and exceptional recovery results
Possess a high level of resilience and adaptability to changing situations
Have utilised SAP in previous employment
About Heidelberg Materials
About Heidelberg Materials With more than 4,000 employees across 300 sites, we have an extensive production and logistics network across Australia.
We think global and act local - we benefit from global research and development enhanced by national collaboration to offer a comprehensive range of high-quality concrete, aggregates, road base, sand and asphalt products.
We also produce a wide range of sustainable and recycled construction materials for civil construction and infrastructure projects.
We are driven by excellence and high performance and together we will shape Australia's construction materials industry building a legacy for generations to come.
Equal Opportunity Employment
Heidelberg Materials is an equal opportunity employer, and we welcome people from all walks of life.
We encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds,
and the LGBTQI+ community.
German Company Information
Zukunft gestalten, Erfolge bauen Heidelberg Materials – dein Sprungbrett in die Zukunft der Baustoffindustrie.
Als weltweit führendes Unternehmen der Baubranche stellen wir eines der meistgenutzten Produkte her und ebenen dadurch nicht nur den Weg hin zu einer nachhaltigeren Produktion, sondern auch für deine persönliche Erfolgsgeschichte.
Unser mutiger und innovativer Ansatz setzt auf massive CO2-Reduzierung, effiziente Recyclingtechnologien und digitale Lösungen – wir setzen Maßstäbe, die die Branche neu definieren.
In unserer global vernetzten und regional verwurzelten Gemeinschaft haben deine Ideen die Kraft, den Menschen von morgen ein Leben von morgen zu ermöglichen.
Bei uns gestaltest du nicht nur die Zukunft der Branche, sondern auch deine eigene.
Packen wir's an!
Heidelberg Materials ist einer der weltweit größten integrierten Hersteller von Baustoffen und -lösungen mit führenden Marktpositionen bei Zement, Zuschlagstoffen und Transportbeton.
Wir sind mit mehr als ****** Beschäftigten an fast ***** Standorten in über 50 Ländern vertreten.
Im Mittelpunkt unseres Handelns steht die Verantwortung für die Umwelt.
Als Vorreiter auf dem Weg zur CO2-Neutralität und Kreislaufwirtschaft in der Baustoffindustrie arbeiten wir an nachhaltigen Baustoffen und Lösungen für die Zukunft.
Unseren Kunden erschließen wir neue Möglichkeiten durch Digitalisierung.
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