Skip is seeking a senior leader to own Customer Operations across the lending journey, guiding the team from first contact through servicing.
You'll make rapid, commercial calls on escalated matters and redesign processes to prevent recurring issues, partnering with Product and Engineering to automate improvements.
You will lead a small, high-calibre team, stay close to live conversations, and push the roadmap with data-driven decisions that protect customers and the business.
#J-*****-Ljbffr
📌 Chief Customer Operations & Experience Lead (Sydney)
🏢 Skip Loans
📍 Sydney
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