Job Description
Applications are being sought for a Senior Customer Service Officer in the Port Operations Department.
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Devonport Location
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Working42 hours per fortnighton a 3-week rotating roster which combinesboth morning (5.45am starts) and afternoon shifts (12 Noon starts) and alternate weekends, you will work across three functions within Terminal Services:
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Front Counter
Services:Delivering
face-to-face customer care
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Check-In:Performing digital check-in processes and vehicle booth administration
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Freight Operations:Working outdoors in all weather conditions, coordinating freight check-ins, weighbridge documentation and freight yard logistics
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Spirit of Tasmania is widely recognised for its provision of a world class passenger and freight service, and its contribution to the Australian tourism industry.
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The Senior Customer Service Officer provides leadership to Customer Service Officers and assistance to the Terminal Services Supervisor in overseeing operations to deliver:
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high-quality customer service;
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safe and efficient operations; and
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punctual sailings.
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We are looking for a Senior Customer Service Officer who will:
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Demonstrate leadership and prioritise protected work practices
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Promote teamwork and actively engage with the team
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Deliver high-quality customer service
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Demonstrate initiative, continuous improvement and positivity
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Apply attention to detail, and have excellent written and verbal communication skills
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Prioritise and delegate work, support others and deliver high-quality outcomes
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Demonstrate resilience and support an inclusive, can-do culture
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Previous experience in a leadership role and a high level of customer service in the tourism and hospitality or freight industries is desirable but not essential.
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Applications close Wednesday 16 September ****.
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Our Recruitment Commitment
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We are committed to fostering an inclusive culture that values, promotes and benefits from diversity. We embrace and celebrate diversity and welcome all applications. We recognise that everyone is unique, and that you might require some adjustments to ensure you have the best opportunity to apply and put your skills forward for consideration. If we can make adjustments to the recruitment process to support you, please reach out and let us know.

📌 Senior Customer Service Officer (Devonport)
🏢 Spirit of Tasmania IV
📍 Devonport