Job Description
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Department Name Queen Victoria Building, Sydney
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City Sydney
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Postal Code *****
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Country Australia
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Job Type Full time
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Industry Luxury Retail
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About Us
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Founded in ****, Browns is a family-owned jeweller that crafts the finest diamond jewellery in South Africa. We focus on classic, timeless and sophisticated designs. Making us an iconic brand with a rich heritage.
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Job Description
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Leadership: Demonstrate strong leadership by setting a positive example, driving motivation, and nurturing the potential of your team
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Business Management: Manage all functions of the boutique effectively, including but not limited to: operations, compliance, reporting and training
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Deliver a Luxurious Client Experience: Provide world‐class, personalised service and support the team in building long‐term client relationships by leveraging available tools
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Drive Sales & Exceed Targets: Lead from the front to drive sales, exceed targets and KPIs, whilst supporting your team in achieving theirs
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Cultivate Lasting Client Relationships: Lead from the front by building and nurturing a loyal client base and coaching your team
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Uphold Brand Excellence:



Personally represent the brand with sophistication and professionalism, whilst coaching your team to do the same
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In-Store Experience: Responsible for boutique presentation and ensuring excellent standards are upheld through visual merchandising, standards and the client in-store journey
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Requirements
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Leadership Experience: 5+ years of retail management experience leading a team of 5+, with a proven track record of success in a store management role, ideally in jewellery.
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Business Acumen: Strong business acumen, analytical skills, and a strategic mindset.
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Sales Driven: Proven ability to drive sales and exceed targets in a luxury jewellery workplace, with a deep understanding of client needs, and a passion for delivering exceptional service.
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Client-Centric Approach: Exceptional interpersonal skills, with a commitment to creating memorable, personalised experiences for clients.
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Presentation and Professionalism: Impeccable grooming and presentation to uphold the brand's luxury standards.
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Languages: Fluent in English (written and spoken)
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Availability: Flexible to work retail hours, including weekends and public holidays.
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Cultural Fit: Motivated by building highly effective teams and passionate about fine jewellery

📌 Boutique Manager - Queen Victoria Building, Sydney (New South Wales)
🏢 Brownsjewellers
📍 New South Wales