Job Description
Work Location - Sydney ONLY
n
Fixed Term Contract - 12month
n
As a Client On-Boarding Specialist within our Operations team, you will provide end-to-end support and guidance for small to medium clients integrating with Equifax's specialist products. You will act as a critical bridge between customer requirements and technical delivery, ensuring a seamless implementation experience that drives long-term success
n
What you'll do
n
n
Manage customer expectations and scope changes throughout the implementation lifecycle.
n
Respond promptly and professionally to all customer requests and technical enquiries.
n
Work directly with customers to implement and test specialized Equifax solutions.
n
Gather and analyze detailed business requirements to ensure solutions meet client needs.
n
Document user requirements, business processes, and workflows to create process maps and scoping documents.
n
Create functional specifications and change request documentation as required.
n
Monitor and report on application changes and specific client requests.
n
Leverage deep product knowledge to provide technical aptitude and guidance during delivery.
n
Collaborate with internal project managers, sales, and solution consultants to align delivery goals.
n




Maintain an up-to-date understanding of current product developments across the Equifax business.
n
n
What experience do you need
n
n
A minimum 3-year degree in a Business or IT Systems discipline.
n
1+ years of experience as a business-focused Business Analyst.
n
Proven experience in a role involving direct interaction with external customers.
n
1+ years of hands‐on experience with Microsoft SQL Server or Oracle database management.
n
Demonstrated experience with process mapping and workflow documentation using Visio.
n
Professional proficiency in XML interfaces and business systems infrastructure.
n
Technical aptitude in navigating basic architecture and data structures.
n
n
What could set you apart
n
n
Working knowledge of Equifax bureau & Identity Related Products.
n
An understanding of the credit origination or lending process.
n
An understanding of the AUSTRAC KYC rules.
n
A willingness to drive AI usage, not just for personal productivity, but to transform how we work.
n
n
Primary Location:
n
AUS-Sydney-Blue-Street
n
Function:
n
Function - Customer Service
n
Schedule:
n
Full time

📌 Client On-Boarding Specialist (New South Wales)
🏢 Equifax
📍 New South Wales