Job Description
First Focus is seeking a Customer Experience Leader to drive strategy and execution across delivery teams. You will combine customer feedback with operational data to identify high-impact improvements, shaping decisions and fostering a customer-first culture.
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You will influence priorities without direct authority, champion easy, rapid, consistent experiences, and lead training to elevate team capabilities. Hybrid work is available with a strong focus on outcomes.
📌 Customer Experience Lead -- Strategy & Insights (Queensland)
🏢 First Focus AU
📍 Queensland
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