Job Description
Close to public transport | Sydney CBD | Funky Offices | Employer of choice Attractive remuneration package | Full time permanent position | Fun Team Growing Business | Continuous Learning and Study Support | Industry leader Our Client is an established Australian-owned financial services organisation and an Employer of choice.
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Our Client Our Client is an established Australian-owned financial services organisation specialising in debt resolution and customer support, committed to ethical practices, innovation and fostering professional growth within a collaborative team environment.
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The Role
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This position involves assessing and managing customer hardship applications with a focus on fair, compliant and empathetic outcomes in line with regulatory requirements.
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Negotiate and establish repayment arrangements including payment plans, settlements and temporary relief options
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Conduct financial assessments reviewing income, expenses and repayment capacity while identifying vulnerable customers
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Ensure all interactions and records meet ASIC guidelines, NCCP obligations and industry standards using the CRM system
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Monitor arrangements,



follow up with customers and liaise with operations, compliance and management teams
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Escalate complex matters or complaints and contribute to improving internal hardship policies and procedures
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Requirements
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Minimum 3 years' experience in hardship, collections or credit management
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Proven background in debt collections with sound understanding of ASIC requirements and NCCP obligations
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Excellent negotiation, communication and problem-solving skills for handling sensitive conversations
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High attention to detail, organisational skills and ability to manage high-volume cases
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Experience with collections or CRM systems and a skilled, empathetic, ethical mindset
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Remuneration and Benefits
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Competitive $80k package based on experience
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Supportive and professional team environment
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Opportunities for career growth and advancement
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Ongoing training and professional development
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Collaborative workplace focused on ethical practices
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Regular corporate incentives
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📌 Hardship Officer (New South Wales)
🏢 Byron Thomas Recruitment
📍 New South Wales