Job Description
About the Business
n
Retail Banking Services (RBS) is the public face of CommBank, supporting millions of personal and small business customers across Australia.
n
We combine the strength and scale of Australia's leading bank with market-leading products, technology and specialist expertise to help our customers achieve their financial goals.
n
About Premier Banking
n
Premier Banking supports customers with more sophisticated financial needs through a dedicated relationship management model.
n
Our team work with high net worth customers across Australia, building a deep understanding of their goals and supporting them across their broader banking needs - from home and investment lending through to deposits, everyday banking and connections to specialist expertise across CommBank.
n
It's a relationship-led proposition built around knowing your customers, taking ownership of their experience and helping them make the most of their financial position over time.
n
Do work that matters
n
As a Premier Relationship Manager, you'll manage and grow a portfolio of high net worth customers, developing trusted relationships and delivering a genuinely holistic banking experience.
n
You'll spend time understanding what matters to each customer, identifying opportunities across their complete banking relationship and bringing together the right solutions and expertise from across CommBank.
n
You'll have ownership of the relationship from end to end - maintaining regular contact, completing quality financial health checks, supporting complex lending needs, growing and retaining deposits, and identifying opportunities to deepen the relationship.
n
You'll also build strong referral networks across CommBank and externally, helping attract new customers to Premier Banking while creating an exceptional experience for your existing portfolio.
n




What you'll do
n
n
Build trusted, long-term relationships with high net worth customers by developing a strong understanding of their financial position, priorities and goals.
n
Manage customers holistically across lending, deposits, everyday banking and broader financial needs.
n
Deliver quality financial health checks and use customer and portfolio insights to identify relevant opportunities.
n
Structure and support complex home and investment lending solutions, maintaining ownership throughout the customer journey.
n
Grow and retain customer deposits while helping customers make informed decisions about how they manage their overall banking relationship.
n
Proactively manage your portfolio through meaningful, regular customer contact rather than waiting for a banking need to arise.
n
Develop new-to-bank and new-to-Premier relationships through referrals, existing CommBank networks and external relationships.
n
Partner closely with Associates and specialist teams across areas including business banking, investments, financial advice and protection to connect customers with the right expertise.
n
Take ownership of customer needs and follow through on commitments, creating a seamless experience across CommBank.
n
Stay curious about your customers, portfolio and market, continually looking for better ways to create value for customers and grow the business.
n
n
We're interested in hearing from people who have
n
n




At least 2 years' experience in complex mortgage lending.
n
Strong experience building and managing customer relationships within banking, financial services or a similar environment.
n
Experience working across a diversified range of products and customer needs, rather than focusing solely on lending.
n
Commercial capability and confidence identifying opportunities to grow and deepen customer relationships.
n
A strong customer mindset and a track record of delivering high-quality, personalised service.
n
The ability to take ownership, work autonomously and follow customer needs through from start to finish.
n
Strong collaboration skills and the ability to build productive relationships with colleagues, referral partners and specialists.
n
The curiosity to understand what sits behind a customer's immediate request and identify what else they may need.
n
The ability to perform in a fast-paced, portfolio-based environment while maintaining a high standard of customer experience.
n
Certificate IV accreditation in lending or equivalent (preferred).
n
Relevant accreditation across deposit products and general insurance (preferred).
n
n
Why Premier Banking at CommBank?
n
Premier Banking gives you the prospect to build a broader banking career - one centred on relationships rather than individual transactions.
n
You'll be supported by Associates, experienced leaders and specialist teams across CommBank, with access to the scale, capability and customer proposition of Australia's leading bank.
n
We continue to invest in the technology and tools available to our bankers, giving you greater visibility across your portfolio and helping you manage customer relationships more effectively.
n
You'll also have a explicit performance framework, stron

📌 Relationship Manager, Premier Banking - Glen Waverly (Victoria)
🏢 Cba
📍 Victoria