Job Description
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Set and lead experience strategy at scale across complex journeys and portfolios
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Translate enterprise strategy into cohesive, future-focused experience frameworks
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Provide senior craft and design leadership across UX and UI outcomes
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Own usability, accessibility, coherence and quality of design execution
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Resolve complex design problems and establish experience guardrails
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Partner with CX, Digital Product, Technology and senior stakeholders on experience roadmaps and backlog prioritisation
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Guide tradeoffs based on customer value, risk and business impact
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Embed and govern the Group Design System
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Drive accessibility maturity and identify reusable patterns
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Ensure consistent, scalable experiences across markets and channels
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Use insights, validation and performance measures to reduce experience risk and improve customer and business outcomes
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Uplift the Design Practice through leadership, coaching and continuous improvement
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Deliver end-to-end UX and UI design across digital products, channels and services as part of a nine-month AI and automation project
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Requirements
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A tertiary qualification, or equivalent formal education, in design, psychology, business, technology or IT
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Solid grounding in human centred digital disciplines
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Extensive experience across UX, UI and user research within complex digital product or service environments
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Expertise in experience strategy and end to end design
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Ability to define, govern and evolve customer journeys across multiple touchpoints and channels
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Strong hands-on design capability across web, responsive and mobile platforms
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Exceptional attention to usability, accessibility, consistency and visual quality
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Ability to integrate user research,



data and insights into experience direction and design decisions
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Experience using design systems to translate complex problems into scalable solutions
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Experience working in Agile environments
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Experience partnering with CX, Digital Product and Technology teams
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Experience ideally within regulated or complex domains
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Previous experience working with AI automation to leverage an uplift in process
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Core Competencies
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Demonstrates expertise in experience strategy, UX and UI design, and user research, with a strong focus on usability, accessibility, and design quality across digital products. Proven ability to lead design initiatives, integrate insights into decision-making, and collaborate with cross-functional teams in complex environments.
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Highest-signal resume keywords
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Experience Strategy
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UX Design
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UI Design
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User Research
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Agile Environments
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Hard Skills
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Human Centred Design
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End-to-End Design
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Design Systems
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Usability
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Accessibility
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Responsive Design
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Mobile Design
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Data Integration
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Customer Journey Mapping
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Complex Problem Solving
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Soft Skills
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Leadership
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Coaching
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Collaboration
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Attention to Detail
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Continuous Improvement
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Certifications & Qualifications
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Tertiary Qualification in Design
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Tertiary Qualification in Psychology
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Tertiary Qualification in Business
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Tertiary Qualification in Technology
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Tertiary Qualification in IT
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Industry Keywords
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Digital Products
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User Experience
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User Interface
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CX
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AI Automation
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Regulated Domains
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Complex Domains
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Design Practice
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Experience Frameworks
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Experience Guardrails
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📌 Senior Ux Designer (Victoria)
🏢 Jobtailor
📍 Victoria