Job Description
Merlin Entertainments invites an experienced Guest Excellence Manager to lead all front-of-house operations at Sydney Tower Eye. You will drive guest satisfaction, coach leaders, and ensure service standards across Admissions, Ticketing, VR and Skywalk, while maintaining safety and performance metrics.
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The role requires 8–10 years in hospitality or attractions, robust leadership, and a focus on continuous improvement. A formal First Aid and Fire Warden credentials are preferred.
📌 Guest Experience Leader, Iconic Sydney Attraction (New South Wales)
🏢 The Eye Brand
📍 New South Wales
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