Job Description
At HCF, we are delivering a strategic enterprise-wide transformation that will redefine how consent, privacy and personal information are managed across the organisation. This is an opportunity to contribute to a high-profile initiative that will strengthen member trust, reduce regulatory risk and enable future digital, data and AI capabilities.
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The Opportunity
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As a Senior Business Analyst, you will work closely with business and technology stakeholders to define requirements, analyse processes, assess data and integration impacts, and support the design of HCF's future-state Enterprise Consent Management capability.
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Key Responsibilities
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Deep expertise in privacy and consent management, including regulatory obligations and best practice frameworks, with a proven ability to lead and deliver business analysis artefacts that enable enterprise-wide consent management capabilities.
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Manage multiple complex deliverables in a fast paced, highly regulated Private Health Insurance (PHI) environment, balancing competing priorities and dependencies.
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Be accountable for producing comprehensive business and technical analysis artefacts, including business and functional requirements, technical specifications, application and process workflows, use cases and user stories, screen mock-ups and wireframes, integration mappings and data flows, and technical impact and change assessments.
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Act as a key conduit between health insurance business stakeholders and technology teams, ensuring requirements are clearly understood and translated into scalable, compliant IT solutions.
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Work closely with business subject matter experts across business units including Risk and Compliance to understand current and future state processes, identify gaps, and discrepancies during delivery.
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Partner closely with implementation system integrators,



providing detailed business and technical inputs to ensure solutions align with Heath Insurance business needs and regulatory constraints.
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Support IT solution design, development, testing, and implementation by clarifying requirements, validating solutions, and assisting with defect triage and resolution.
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Own and actively manage the project and product backlog, ensuring priorities align with enterprise initiatives, strategic roadmaps, and regulatory deadlines.
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Translate project scope and regulatory or business change into well defined functional requirements, product features, user stories, and acceptance criteria that support high quality delivery outcomes.
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Essential Skills
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Bachelor's degree in computer science, Information Technology, Business, or a related discipline, and/or 5+ years' experience in a senior Functional Business Analyst role.
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Demonstrated experience within the Private Health Insurance, General Insurance, or Life Insurance sectors, including an understanding of the regulatory, privacy, and compliance environments in which these industries operate.
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Previous experience leading the implementation of Enterprise Consent Management solutions within the financial services sector, including the elicitation and documentation of business and technical requirements, consent lifecycle management, privacy and regulatory compliance, customer preference management, integration with core enterprise platforms, stakeholder engagement,



and end-to-end delivery across complex, highly regulated environments.
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Robust hands-on experience across the full systems development lifecycle, working in Agile/Scrum and hybrid delivery environments.
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Solid understanding of system design principles, integration patterns, APIs, and database concepts, with the ability to assess technical impacts of business change.
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Proven ability to work effectively with both internal technology teams and external delivery partners.
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Strong analytical capability with a track record of solving complex business and technical problems in regulated environments.
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Excellent documentation, critical thinking, and communication skills, with demonstrated proficiency in producing high-quality artefacts such as use cases, user stories, functional specifications, and business/technical requirements.
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Exposure to AI tools, such as Copilot, and experience with prompt engineering is an advantage
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Highly regarded
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Experience in privacy, consent management, customer preferences or other regulated data domains.
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Experience within private health insurance, insurance, financial services or other highly regulated industries.
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Exposure to vendor selection, enterprise platform implementations and system integration programs.
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Why HCF?
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You'll be part of a strategic program that will establish a trusted foundation for personalisation, data-driven decision making and AI-enabled experiences across HCF, while helping deliver better outcomes for our members. If you're a Business Analyst who enjoys solving complex problems, working across diverse stakeholder groups and turning ambiguity into clear outcomes, we'd love to hear from you.
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About HCF
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At HCF, our purpose is to bring

📌 Senior Business Analyst (New South Wales)
🏢 HCF
📍 New South Wales