Lead a small technical team responsible for daily customer issue triage across the Underground Technologies product portfolio
Work with Product Support, Deployment, and Application Specialists to understand and prioritise customer-reported issues
Facilitate technical discussions across teams and stakeholders
Track issues from initial report through analysis, root cause identification, and resolution
Perform detailed analysis of customer and engineering data to identify root causes
Develop data collection and experimentation plans for complex investigations
Apply contemporary data analysis techniques and AI-assisted tools
Identify product improvement opportunities through customer issue and operational trend analysis
Partner with architects and software engineering teams on corrective actions and long-term product improvements
Support implementation and validation of engineering solutions
Provide technical leadership for cross-functional investigations involving hardware, software, communications, and operational systems
Improve engineering test coverage, data collection methods, troubleshooting processes, and validation approaches
Drive continuous improvement in root cause analysis and product quality processes
Partner with Product Support, Deployment, Software, Systems, Architecture, Integration, and Validation teams
Support global customers and mining operations through data-driven investigations
Align teams, communicate complex findings, and drive resolution of highly complex system-level issues
Requirements
Previous experience in underground mining and mining technologies
Technical leadership experience leading teams or complex engineering initiatives
Experience troubleshooting and resolving complex systems issues in operational environments
Experience working across software, systems, integration, and validation disciplines




Strong analytical and problem-solving skills
Ability to lead investigations involving multiple stakeholders and technical disciplines
Excellent communication and collaboration skills
Ability to influence technical direction and drive alignment across organisations
Experience working in global cross-functional teams
Experience in one or more of: underground mining technologies; data analytics and data science; AI-based tools for data analysis; mining automation and tele-remote systems; positioning and production management systems; people and vehicle tracking technologies; proximity awareness and collision avoidance systems; systems integration and validation
Must work onsite five days a week
Visa sponsorship is not available
Core Competencies
Demonstrates expertise in technical leadership and problem-solving within underground mining technologies, leveraging data analysis and AI-assisted tools to drive product improvements and resolve complex system-level issues.
Proven ability to collaborate across cross-functional teams and influence technical direction.
Highest-signal resume keywords
Technical Leadership Experience
Underground Mining Technologies
Data Analytics and Data Science
Complex Systems Troubleshooting
Excellent Communication Skills
ATS Optimization Keywords
Hard Skills
Data Analysis Techniques
Root Cause Analysis
Data Collection Methods
Troubleshooting Processes
Engineering Solutions Validation
Soft Skills
Analytical Skills
Problem-Solving Skills
Collaboration Skills
Influencing Skills
Industry Keywords
Underground Mining
Mining Technologies
Systems Integration
Operational Environments
Cross-Functional Teams
Tools & Technologies
AI-Based Tools for Data Analysis
Mining Automation Systems
Tele-Remote Systems
Positioning and Production Management Systems
Proximity Awareness Systems
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📌 Senior Project Lead (Tasmania)
🏢 Jobtailor
📍 Tasmania