PRFS (Perth Region Field Services) are seeking a highly motivated and tenacious individual to provide troubleshooting and user support to mobile device and desktop users of Works Management to assure efficient, safe and quality execution of the deliver services process.
Who we are
When you join Water Corporation, you play an important role for the people of WA.
Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.
If you're driven to make a meaningful contribution, you've come to the right place.
Real benefits that matter
Real flexibility with options to work from home, flexible work hours
Two well-being days each year to recharge, relax and enjoy life (separate to standard paid sick/personal leave)
Access to long service leave pro rata after 3 years of service
Take advantage of our co-contribution superannuation scheme.
Receive a 12% employer contribution and enjoy an additional 2% employer co-contribution when you elect to salary sacrifice 2%
Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
Aboriginal and Torres Strait Islander cultural and ceremonial leave of up to 5 days so you can maintain your cultural connection and wellbeing.
Annual leave loading – an extra 17.5% pay when you use your annual leave
Discover more benefits we offer to support the unique and individual ways our employees live.
What you can expect with this role :
Provisioning of PDA devices for new starters and contractors
Support scheduling staff with Work Order Management
Provide 1:1 and group trainings to new and existing users on the Deliver Services process
Provide a "first point of call" for field, desktop and mobile phone user support
Managing PDA and accessory level inventories, contact details, usernames and access over employee and contractor life cycle




Log and track IT tickets and **escalate** significant issues and improvement opportunities to IT and to Operations Analytics
Timely rectification and/or provision of support to rectify Work order errors
Influencing key stakeholders via Toolbox, Operational daily review and commitment meetings
Influencing key stakeholders within IT, technical working group meetings and CIS forums
Conduct UAT testing
Your skills and experience :
Substantial experience in a high volume, rapid-paced operational environment
Excellent customer service standards, problem-solving and inter-personal skills
Excellent written and verbal communication skills
Previous field or scheduling experience would be highly regarded
Demonstrated experience and proficiency in the use and application of business related IT systems (e.g. SAP PM, Maximo, Grange)
Applications close 20th of September ****
We reserve the right to withdraw this ad prior to the closing date
As part of the recruitment process you may be required to complete pre-employment screening which commonly include - but not limited to - a medical, qualification check, police clearance and Australian working rights check.
If you would like the full list of pre-employment screening checks prior to applying, please contact ******
Our commitment to a diverse and inclusive workplace:
Diversity and inclusion are more than words.
They guide us on building a thriving workforce that reflects the diversity of our customers and our community.
We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.
We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.
Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at ****** or ************.
To read our diversity and inclusion statement, please visit our website
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📌 Information Systems Coordinator (Western Australia)
🏢 Water
📍 Western Australia