Select how often (in days) to receive an alert:
Monday to Friday roster – enjoy your weekends
Competitive salary + employee benefits
Ongoing training and career development
Supportive team culture with genuine growth opportunities
About the Role
As a
Branch Administrator
(Customer Service Coordinator), you'll play a key administrative role in supporting the day-to-day operations of the branch.
Working closely with customers, drivers, suppliers and internal teams, you'll ensure hire contracts, scheduling and branch administration are managed accurately and efficiently.
This is a fast-paced role suited to someone who enjoys organisation, multitasking and keeping things running smoothly behind the scenes.
Key responsibilities include:
Preparing and processing hire agreements, quotes and invoices
Entering and maintaining accurate customer and equipment data
Coordinating equipment deliveries, collections and transfers
Managing branch administration and documentation
Responding to customer enquiries via phone and email
Scheduling work and liaising with drivers, suppliers and internal stakeholders
Monitoring and updating hire records to ensure accuracy and compliance
Supporting the branch team with general administrative and operational tasks
What You'll Bring
We're looking for a highly organised administrator who enjoys working in a busy workplace and takes pride in delivering accurate, timely support.
You'll be successful if you have:
Previous administration, coordination or customer support experience
Strong organisational skills and attention to detail
The ability to manage multiple tasks and competing priorities
Confidence using computer systems and Microsoft Office applications
Excellent written and verbal communication skills
A proactive approach and willingness to learn
The ability to build positive working relationships with internal and external stakeholders
A strong commitment to workplace safety and following established processes
Experience in equipment hire, transport, logistics or construction administration is advantageous but not essential.
Full training will be provided
What you'll get in return
We provide our team with a wide range of perks and benefits, including:
Development and career progression pathways
Flexible working options available—let's discuss what works best for you
Access to our employee discounts, benefits and wellbeing program
Purchased additional leave program
Novated leasing and salary sacrifice
12 weeks Paid Parental Leave in addition to government parental leave scheme
Volunteering opportunities through the Coates Foundation
Looking for more reasons to join Coates?
At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.
We're proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation.
We also provide opportunities for growth through our leadership and development programs.
But our impact doesn't stop there.
Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.
Visit careers.coates.com to learn more about our values and opportunities.
Diversity and inclusion are at the heart of our culture.
Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.
Coates.
Equipped for you.
#J-*****-Ljbffr