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Date Posted: 4 Sept ****
Located at Sydney's Iconic Taronga Zoo
Casual opportunities available
TCSA Wages Employee Award, Guest Experience Coordinator, all-purpose rate - $***** per hour Mon to Fri ( + additional weekend/ Public Holiday and after-hours penalty rates where applicable)
Taronga Zoo Sydney
is looking for experienced and motivated
Guest Experience Coordinators
to join our team!
Lead from the front at one of Australia's most recognised visitor attractions
Taronga Zoo welcomes more than a million guests each year.
Behind every memorable guest experience is a team of passionate frontline staff, and behind those teams are Guest Experience Coordinators.
We're looking for confident, capable leaders who enjoy working with people, building team culture, solving problems and supporting operations in a fast-paced environment.
This is a hands-on leadership role.
One moment you might be coaching a new team member, the next responding to a guest issue, supporting an operational incident or helping coordinate resources during a busy school holiday period.
No two days are the same.
About the Role...
Guest Experience Coordinators are frontline operational leaders who balance guest experience, team leadership, safety and operational priorities in a dynamic visitor workplace.
You will play a key role in ensuring our frontline Guest Experience Officers are supported, informed and equipped to deliver safe, enjoyable and memorable experiences for our guests.
Successful Coordinators remain calm under pressure, communicate clearly and can adapt quickly when priorities change.
Comply with Taronga's Customer Service Charter and suggest initiatives for further improvement to ensure industry leading standards are maintained.




Communicate Taronga's education and conservation messages both internally and externally, ensuring all communications align with Taronga's values to inspire change in accordance with Taronga's vision and strategic pillars.
Work effectively as a member of a high performing team, to assist Taronga in its achievement of strategic outcomes.
Comply with and suggest sustainability practices in the workplace to help achieve Taronga's sustainability targets and reduce environmental impact.
Comply with and report any Work, Health and Safety incidents in line with Taronga's Work, Health and Safety Charter.
Understand and deliver procedures associated with the Taronga Emergency and Evacuation Response Plan.
Lead, coach and support frontline teams
Manage guest issues and service recovery
Coordinate daily operational activities across guest-facing areas
Support incident and emergency responses when required
Provide briefings and operational directions to staff
Maintain high standards of presentation, safety and customer service
Complete rostering, administration and reporting requirements
Work closely with operational teams across the Zoo
About You...
We are looking for candidates that have:
Key Knowledge & Experience:
Experience leading, coaching or supervising teams in a busy, customer-facing environment; supporting inexperienced and developing staff
Strong customer service and communication skills




Confidence making decisions in busy operational environments
Experience managing guest, customer or stakeholder concerns
A positive and supportive leadership style
Experience responding to guest complaints, operational issues and unexpected situations
Ability to balance guest experience, operational priorities and safety requirements
Experience responding to emergencies and supporting operational disruptions
Current NSW Driver Licence
Current First Aid and CPR Certificate, or willingness to obtain
Current paid NSW Working With Children Check, or willingness to obtain
Availability to work weekends, public holidays, peak visitation periods and special events
Ability to work regularly in outdoor environment with varying weather conditions
Our employees enjoy generous employment conditions including some of the following:
Flexible Hybrid work model - Taronga supports a blend of in-office, remote, and on-the-go workers!
Complimentary family and friends passes across both Taronga's Sydney & Dubbo Zoo's
Free onsite car parking, outside of peak periods
A wide range of discounts on our award winning accommodation across both sites
Discounted food and beverage purchases across the sites
Discounted Fitness Passport
We're a social team - there's always lots going on around the zoo that we get involved with!
+ more!
Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances.
Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.
Applications Close: 11:59pm
Sunday 13 September ****
#J-*****-Ljbffr

📌 Guest Experience Coordinator - Taronga Zoo (Sydney)
🏢 Taronga.org.au
📍 Sydney