Account Director
Department:
Client Sales
Employment Type:
Permanent - Full Time
Location:
Perth, AU
Description
Who We Are
Gentrack partners with leading energy and water utilities around the world to deliver innovative technology that helps them navigate an increasingly complex and rapidly changing industry.
Working with some of the world's largest utilities and challenger brands, we're helping our customers build a more sustainable future by driving innovation, delivering exceptional customer experiences, harnessing the power of AI, and creating lasting business value.
Our Values and Culture
Gentrackers are one team of smart thinkers and dedicated doers, working drive efficiency in two of the planet's most essential resources: energy and water.
As AI reshapes the way our industry works, we're embedding it into how we innovate, collaborate and solve problems, empowering our people to work smarter and create even greater value for our customers.
Everything we do is guided by three core values: respect for the planet, respect for our customers, and respect for each other.
Respect for the planet
Respect for our customers
Respect for each other
We're a diverse, global team that collaborates across borders, shares knowledge, embraces new ideas, and continually raises the bar.
It's an exciting time to join Gentrack, with a clear growth strategy, world-class leadership, and a culture that combines technology, AI and talented people to shape the future of utilities.
At Gentrack, we're partnering with the world's leading energy and water providers to help them navigate one of the biggest transformations the utilities industry has ever seen.
As businesses strive to meet customer expectations, regulatory requirements and sustainability goals, our technology is helping more than 60 utility companies innovate faster, improve customer experiences and reduce operational costs.
If you're an experienced Account Manager, Client Executive or customer-facing commercial professional with a background in utilities,



this is your opportunity to work with some of the industry's most influential organisations while building your career with a global technology leader.
Why Gentrack?
For more than 35 years, Gentrack has been at the forefront of utility innovation.
Together with partners including Salesforce and AWS, we're delivering market-leading solutions that help utility providers transform the way they serve customers and operate their businesses.
This is an exciting time to join a high-growth organisation with ambitious global plans, a technology-first approach, and a culture built on collaboration, innovation and purpose.
Our Values
At Gentrack, everything we do is underpinned by:
Respect for the planet
Respect for our customers
Respect for each other
We're a team of smart thinkers and dedicated doers who care deeply about making a positive impact on society through better management of energy and water resources.
Your Key Responsibilities
As an Account Director, you'll play a pivotal role in supporting and growing strategic customer relationships across the utilities sector.
Working closely with Client Managers and senior commercial leaders, you'll become a trusted partner to your customers, ensuring outstanding service delivery, supporting account growth initiatives and helping utilities realise maximum value from their investment in Gentrack solutions.
This role is ideal for someone with experience managing utility customer relationships who is looking to further develop their commercial capability, strategic account management skills and long-term career progression.
What You'll Be Doing
Managing day-to-day engagement with assigned customer accounts
Building strong relationships with operational and mid-level stakeholders
Supporting account planning,



customer success initiatives and governance activities
Coordinating across Product, Delivery and Support teams to achieve customer outcomes
Assisting with renewals, forecasting and identifying growth opportunities
Supporting customer adoption and engagement with Gentrack solutions
Proactively managing issues, risks and escalations
Maintaining accurate account plans, actions and customer insights
Helping identify and progress new commercial opportunities
What We're Looking For:
You'll bring a combination of customer relationship expertise, commercial acumen and industry knowledge.
Ideally, you'll have:
Account Management, Client Executive or customer-facing commercial experience
Experience working within the energy, utilities or water sector
A robust understanding of complex and regulated customer environments
Proven success building and maintaining trusted customer relationships
Strong organisational skills and attention to detail
The ability to manage multiple stakeholders and competing priorities
Communication and relationship-building skills
A collaborative approach and a genuine desire to learn and grow
We don't expect you to know everything.
We're looking for someone who is ambitious, customer-focused and eager to develop your career within a supportive and high-performing team.
What We Can Offer You
Competitive salary
Annual discretionary bonus
Private medical insurance
Employee assistant programme
Life assurance
One-off wellness subsidy
Enhanced parental leave
Hybrid working arrangements
Regular office social activities
A wide variety of learning and development programmes and opportunities
Ready to Make a Difference?
If you're passionate about customer relationships, enjoy working with utility organisations, and want to be part of a business helping transform one of the world's most important industries, we'd love to hear from you.
To discover more about Gentrack and how we're transforming energy and water utilities with innovative solutions, please visit our website and LinkedIn.
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📌 Account Director (Tasmania)
🏢 Gentrack
📍 Tasmania