Melbourne CBD
$70,000 + Super
Permanent Full-Time
Hybrid Working Available
Join a Global Organisation Where IT Makes a Difference
We're partnering with a well established global organisation operating within the health care sector.
Due to continued growth, they're looking for an Service Desk Analyst to join their Melbourne based Technology team.
This role is ideal for someone with around 1-2 years of IT support experience who enjoys troubleshooting technical issues, delivering great customer service, and building a long term career in infrastructure and end user support.
You'll work closely with experienced IT professionals in a collaborative environment, gaining exposure to modern technologies while supporting a large national user base.
What You'll Be Doing
As part of the Service Desk team, you'll be responsible for providing first line support to staff across the business, ensuring issues are resolved efficiently and professionally.
Key responsibilities include:
Providing Level 1 desktop and Service Desk support via phone, email, ticketing system, and face-to-face interactions
Logging, prioritising, and managing incidents and service requests through Freshservice
Supporting user onboarding and offboarding activities, including account creation and access management
Administering user accounts in Active Directory and Microsoft 365
Troubleshooting Windows, Office applications, email, hardware, and basic network connectivity issues
Setting up and maintaining laptops, monitors, printers, and other end-user devices




Escalating complex issues to senior engineers and infrastructure teams when required
Assisting with system monitoring and routine operational checks
What We're Looking For
We're keen to speak with candidates who combine strong customer service skills with a genuine passion for technology.
Ideally, you'll bring:
Around 1-2 years' experience in a Service Desk, Help Desk, Desktop Support, or customer focused IT support role
Experience supporting Windows ***** environments
Exposure to Microsoft 365, Outlook, and Active Directory
Experience working with ticketing systems such as Freshservice, ServiceNow, Zendesk, or Jira
Strong troubleshooting and problem solving skills
Excellent written and verbal communication abilities
A positive, team oriented attitude and willingness to learn
Essential Requirements
Australian Citizen or Permanent Resident
Ability to obtain a satisfactory National Police Check
What's In It For You?
This is an opportunity to join a supportive team that genuinely invests in developing its people.
You'll receive:
Ongoing mentoring from experienced IT leaders
Exposure to enterprise technologies including Microsoft 365, Citrix, Intune, and endpoint management tools
Explicit career progression opportunities within a larger technology function
Hybrid working flexibility
Modern Melbourne CBD offices close to public transport
Stable, long term permanent employment with a globally recognised organisation
#J-*****-Ljbffr

📌 Service Desk Analyst - Level 1 (Melbourne)
🏢 Aurec Human Capital Group
📍 Melbourne