About the role
TMS Global is a wholly owned subsidiary of DS Smith PLC, a multi-national packaging and display manufacturing business.
TMS Global specialise in the outsourcing of retail display, print and packaging and are active in 97 markets globally.
Our TMS community consists of just over 300 people who are spread internationally across APAC, LATAM, EMEA and NA.
We are seeking a highly skilled and motivated Account Manager to join our client team in Melbourne on a permanent basis.
This is a hybrid role, requiring an on-site presence with our client in Melbourne at least two days per week, with the remainder of your time spent working from home.
Key responsibilities
Manage operational financial performance for campaigns, projects, and jobs.
Drive cost efficiencies and identify opportunities for continuous improvement and Gainshare value creation.
Ensure contractual commercial obligations are met.
Assign work to Production Support, ensuring compliance and operational management.
Provide technical and operational support to client stakeholders.
Manage vendor performance to ensure client requirements and service level agreements are consistently met.
Support the implementation of new service lines into assigned accounts.
Ensure contract compliance, best practices, and service execution.
Maintain accurate data and reporting to support internal and client management information requirements.
Identify and create innovative solutions and opportunities within assigned contracts.
Work with the Client Services Director to present compelling proposals to enhance and develop TMS offerings.




To be successful in this role, you will have:
Proven experience in Print, POS and Display environments.
Expertise in managing print management strategies, planning, budget, and cost management.
Comprehensive understanding of design to enable implementation of creative solutions.
Proven service delivery experience in an account management setting.
Proven ability to identify challenges and deliver effective alternative solutions.
Strong technical understanding of Print and Display categories.
Experience managing multi-campaign/multi-job projects with multiple service line elements.
About you
You will be an experienced and driven professional with a proven track record in the print and display industry.
You will be confident managing the operational and financial delivery of multiple campaigns and projects, balancing client expectations, commercial objectives, and service excellence.
You will thrive in a rapid-paced environment, building strong stakeholder relationships and driving operational excellence, commercial performance and continuous improvement.
This is an exciting opportunity
To join a supportive, global organisation where you can make a meaningful impact on client delivery, contribute to innovative solutions,



and further develop your career within a growing international business.
"To achieve our aim of being among the most successful, sustainable and responsible companies in the world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed. Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges."
We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products.We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change.
We employ more than 60,000 colleagues in North America and Europe, Middle East and Africa (EMEA), who are experts in innovation,manufacturing, design, sales, sustainability, supply chain, and much more.
Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time.
Become part of a world-leading organisation and do your best work with us!
As the journey continues of bringing together the strengths of both organisations, during your candidate experience you may engage with our colleagues from International Paper!
You could visit an International Paper or DS Smith site or office.
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📌 Account Manager (Melbourne)
🏢 Ds Smith
📍 Melbourne