Are you a passionate hospitality leader who thrives in a quick-paced environment and loves creating exceptional guest experiences?
We like to lead from the front.
So, we're looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity.
You'll champion our 'one team' approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions.
You will help bring the Holiday Inn promise of
"Making Our Guests Smile"
and IHG's
"True Hospitality"
philosophy to life every day.
A little taste of your day-to-day:
Every day is different at IHG, but you'll mostly be:
Leading the way – managing guest experiences, team performance and hotel operations
Prioritising workload and ensuring your team deliver authentic, memorable experiences
Developing your team's skills to drive results that positively impact on hotel performance
Having authentic conversations with guests to resolve issues, queries or concerns
Being first point of contact for any critical emergency situations
What We need from you:
Minimum Diploma or equivalent, some college preferred
At least 2 years of previous Front Office leadership experience.
Strong guest service and problem-solving skills.
Excellent written and verbal communication skills.
The ability to remain calm and make sound decisions under pressure.




Strong organisational and time-management skills.
Experience with hotel systems such as
Opera/PMS and UKG
is highly regarded.
A passion for coaching, developing and engaging team members.
A valid
RSA certificate
.
Current
First Aid/CPR certification
.
A Diploma or Degree in Hotel Management/Hospitality is highly regarded.
Must be fluent in spoken and written English.
Long periods of standing in the front desk areas and occasional lifting of heavy items.
The flexibility to work across a 7-day roster, including mornings, evenings, weekends and public holidays.
What you can expect from us:
From a competitive salary that rewards all your hard work
a wide range of benefits designed to help you live your best work life
including a full uniform, impressive room discounts
some of the best training in the business
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.
IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
We promote a culture of trust, support, and acceptance.
Always welcoming different backgrounds, experiences, and perspectives.
#J-*****-Ljbffr

📌 Duty Manager (Melbourne)
🏢 Intercontinental Hotels Group
📍 Melbourne