Job Description
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AO3 Business Support Officer– WHS Team
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Construction & Maintenance Division
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Hourly Rate: $***** per hour + superannuation
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QLD Government opportunity
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Initial contract from 21/09/2026 – 18/12/2026 + likely ongoing contract
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About the Role
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We are seeking a motivated and customer-focused Business Support Officer to join a busy and fast-paced Workplace Health & Safety Team, based in Townsville. This is an excellent opportunity for an experienced administrator who enjoys providing high-quality support services, coordinating travel arrangements and delivering exceptional customer service to a wide range of stakeholders.
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Key Responsibilities
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Provide efficient, high-quality customer service to internal and external stakeholders.
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Coordinate travel bookings including flights, accommodation, car hire, ferries and charter services.
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Manage incoming and outgoing correspondence, including phone calls and emails.
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Maintain accurate records and update information systems.
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Compile reports, documentation, registers and administrative records with a high level of accuracy.
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Develop, maintain and improve administrative procedures, manuals and registers.
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Support the team with general administrative functions and recurring operational tasks.
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Liaise with suppliers,



customers and stakeholders to support the timely delivery of services.
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About You
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To be successful in this role, you will have:
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Previous administration experience in a fast-paced environment.
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Solid customer service and stakeholder engagement skills.
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Excellent written and verbal communication abilities.
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High attention to detail and strong organisational skills.
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Previous exposure to WHS is highly desirable
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Previous experience within construction, insurance repairs, engineering or government is highly desirable
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Demonstrated proficiency across the Microsoft Office Suite, including Excel
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Ability to prioritise workloads and meet deadlines
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A proactive approach with the ability to work both independently and as part of a team
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A current driver's licence (mandatory)
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What's on Offer?
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Initial short-term government contract opportunity, with strong extension potential
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Competitive AO3 hourly rate
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Supportive and collaborative team environment
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Valuable experience within a government business area
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Immediate opportunity to contribute to an essential service delivery team
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Dedicated recruitment consultant, EAP, and access to corporate discounts!
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📌 Ao3 Whs Business Support Officer (Townsville)
🏢 empire group
📍 Townsville