AO3 Business Support Officer– WHS Team Construction Maintenance Division Hourly Rate: $***** per hour + superannuation QLD Government opportunity Initial contract from 21/09/2026 – 18/12/2026 + likely ongoing contract About the Role We are seeking a motivated and customer-focused Business Support Officer to join a busy and fast-paced Workplace Health Safety Team, based in Townsville.
This is an excellent opportunity for an experienced administrator who enjoys providing high-quality support services, coordinating travel arrangements and delivering exceptional customer service to a wide range of stakeholders.
Key Responsibilities: Provide efficient, high-quality customer service to internal and external stakeholders.
Coordinate travel bookings including flights, accommodation, car hire, ferries and charter services.
Manage incoming and outgoing correspondence, including phone calls and emails.
Maintain accurate records and update information systems.
Compile reports, documentation, registers and administrative records with a high level of accuracy.
Develop, maintain and improve administrative procedures, manuals and registers.
Support the team with general administrative functions and recurring operational tasks.
Liaise with suppliers, customers and stakeholders to support the timely delivery of services.
About You To be successful in this role, you will have:



Previous administration experience in a fast-paced environment.
Solid customer service and stakeholder engagement skills.
Excellent written and verbal communication abilities.
High attention to detail and strong organisational skills.
Previous exposure to WHS is highly desirable Previous experience within construction, insurance repairs, engineering or government is highly desirable Demonstrated proficiency across the Microsoft Office Suite, including Excel Ability to prioritise workloads and meet deadlines A proactive approach with the ability to work both independently and as part of a team A current driver's licence (mandatory) What's on Offer?
Initial short-term government contract opportunity, with strong extension potential Competitive AO3 hourly rate Supportive and collaborative team environment Valuable experience within a government business area Immediate opportunity to contribute to an essential service delivery team Dedicated recruitment consultant, EAP, and access to corporate discounts!
Apply To be considered for this position, please apply directly below with an up-to-date CV and cover letter in Microsoft Word format.
Alternatively, email Louise Clark directly at ****** | Please reference JOBID: ******* Reference number: ******* Profession:GovernmentGovernment Company: empire group Date posted: 7th Sep, ****

📌 Ao3 Whs Business Support Officer (Townsville)
🏢 Michelle Sneesby - Founder And Managing Partner
📍 Townsville