First Focus is seeking a Customer Experience Leader to drive strategy and execution across delivery teams. You will combine customer feedback with operational data to identify high-impact improvements, shaping decisions and fostering a customer-first culture.
You will influence priorities without direct authority, champion easy, fast, consistent experiences, and lead training to elevate team capabilities. Hybrid work is available with a robust focus on outcomes.
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📌 Customer Experience Lead — Strategy & Insights (Gladstone Central)
🏢 First Focus AU
📍 Gladstone Central
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