Job Description
Join a Growing Global Team
n systemsGo is expanding rapidly and we're looking for an experienced Field Service Engineer who thrives on delivering high-quality IT solutions to our clients. If you're dependable, curious, and excited by new challenges, this is your chance to work with a dynamic, multicultural team and grow your skills in a supportive environment.
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At systemsGo, we're recognized for consistently delivering top-tier IT services that bridge global standards with local expertise. Our proven business model and deep understanding of supporting international companies ensure satisfied clients and long-term partnerships.
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What You'll Do
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Provide scheduled and ad hoc onsite and remote support to systemsGo clients.
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Troubleshoot IT infrastructure and network-related issues, ensuring timely resolution.
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Install, configure, and test computer and network systems for projects.
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Assist with engineering tasks under the guidance of Service Delivery Manager.
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Communicate effectively with clients and internal teams about system status and requirements.
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Monitor and elevate critical issues to management when necessary.
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Support the sales team by gathering technical information during client visits.
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Follow systemsGo's methodologies to deliver consistent, high-quality service.
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Continuously develop your IT and communication skills to stay ahead in a fast-paced environment.
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What We're Looking For
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Diploma/Degree in Computer Science, Information Technology, or related field.
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3+ years' experience in IT end-user support or service delivery.
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Hands-on experience with office IT environments (PCs, printers, peripherals).
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Knowledge of network infrastructure (cabling, circuits, network devices).
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Strong customer service skills—able to explain technical issues clearly and summarize results effectively.
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Ability to work independently and as part of a team, following instructions to completion.
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Solid problem-solving skills and a proactive approach to learning.
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Language: Professional English required
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Technical Skills
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Microsoft certifications (Windows 7/8/10 MCP/MCITP, MCSA/MCSE) highly desirable.
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Office 365 administration experience.
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Video conferencing support (Cisco WebEx, Zoom, Polycom).
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Windows Server and Microsoft services (AD, DNS, DHCP, WSUS, GPO).
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Networking experience (firewalls, switches).
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Familiarity with VDI, Microsoft Azure, MDM solutions.
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Project coordination experience is a plus.
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📌 Field Service Engineer - Sydney
🏢 systemsGo
📍 Sydney