Service Manager atWork Australia Sydney, New South Wales, Australia
Job Description
We're now seeking a
Service Manager
to lead Job Coaches and InWork Support Coaches across multiple sites in
Auburn, Berala, Chester Hill, Parramatta
. If you're a people‐leader who thrives on performance, compliance, community engagement and developing capability, this role offers purpose, variety and impact.
You'll be joining a team that lives our values of
Integrity, Compassion, Determination and Thriving Together
, these guide the way we support clients, our communities and each other.
In this multi‐site leadership role, you will:
Lead, coach and develop Job Coaches and InWork Support Coaches to achieve sustainable employment outcomes
Drive performance across all ESAs, ensuring KPI targets, placement outcomes and service standards are consistently exceeded
Oversee service delivery, workflow and client experience across multiple locations
Ensure full contractual compliance with Employment Services requirements, including audits, quality standards and documentation
Manage financial performance including forecasting, budgeting and achieving ESA profitability targets
Recruit, induct and onboard new team members and manage performance through regular coaching and the Managing for Excellence framework
Build strong relationships with Services Australia, local employers and community partners
Identify operational risks, compliance issues and opportunities for continuous improvement
Promote a values‐driven culture grounded in Integrity, Compassion, Determination and Thriving Together
Qualifications




Strong leadership capability with experience in coaching, performance management and operational delivery
Commercial acumen and confidence managing budgets, forecasts and financial KPIs
Strong stakeholder engagement skills, including working with Services Australia and community organisations
Ability to work to KPIs and lead others to deliver high‐quality outcomes
A current Australian driver's licence and reliable vehicle
Employment Services Experience highly regarded
Additional Information
We believe in supporting you, so you can support others. Enjoy a range of benefits including:
12 Weeks Paid Parental Leave
Quarterly social events & recognition programs
Wellbeing initiatives & Employee Assistance Program (EAP)
Fitness Passport
Salary packaging & the ability to purchase additional leave
Roadside assistance
All the tools and tech you need to thrive
You are welcome here.
Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.
We are an Equal Chance Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.
We think outside the box by redefining recruitment.Through long-term partnerships, we connect the right people (You) with the right opportunities to shape careers and drive change in Australia and...
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📌 Service Manager (Sydney)
🏢 Atwork Australia
📍 Sydney