Job Description
We have successfully filled role however you are not late! Our clients recruit for this role throughout the year. Thus, if you find this role suitable, we recommend you apply for the role and we shall approach you the next time this position becomes available.
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Job Description
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Mandatory AirWatch MDM support and maintenance experience
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Opportunity to work and coached by MDM solution architect
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Permanent role with outstanding learning opportunity
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Our Client:
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Our client is Telstra Enterprise partner and we are looking candidate who is expected to act as a technical expert for mobility solutions especially Airwatch for external clients (enterprise level clients) by providing a combination of project and BAU support services.
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Common Requirement:
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Excellent problem identification and technical problem-solving skills.
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Strong problem solving and deductive reasoning skills to gain quick resolutions in a professional and timely manner with an emphasis on high-quality customer service often under tight customer deadlines.
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Strong over the phone support skills and ability to compose, clear and concise technical communications.
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Job tasks and responsibilities
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Candidates should have work experience in supporting Enterprise Mobility Management (EMM) and Mobile Device management (MDM) solutions at large scale Enterprise customers.
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Have proven expertise in supporting, maintaining and troubleshooting"complex" Air watchor any equivalent MDM systems
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Experience with Design and implement of simple MDM solutions for the clients will be highly regarded
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Address client queries over the phone and resolve their mobile devise related issues
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Work with the Solution Architect to implement the solutions
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Network Administration Experience: Firewalls ,Network Infrastructure ,VPN ,DNS
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Work experience as a systems admin and someone with network engineering background who has a better understanding of security fundamentals.
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Excellent knowledge of ITIL based Service Management workflow applications like Incident, Problem and requirements management.
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Experience: You MUST have:
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2-4 years work Experience asa System Administrator – supporting, maintaining and troubleshooting MDM systems AND Smart Devices (Apple, Android devices like tablet and smart phone, Windows iOS etc
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Strong understanding of servers & configuration & maintenance: Windows Server ***********, Exchange , Active Directory, Web server platforms (IIS, Apache), Linux Forms (Ubuntu, Fedora, Red Hat, Open Suse), other mail systems, web certifications such as SSL and IIS
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Strong knowledge of ITIL and Security Administration experience: Authentication, Certificate system, etc
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Technical Certification in one or more MDM Products (AirWatch, MobileIron,XenMobile, Symantec MDM, Good Tech)
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Someone who has the ability to mentor, teach and grow a small team from within to support growing customer requirements.
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Must have great communication and documentation skills.
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What is on offer:
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Competitive remuneration
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Opportunity to grow into the solution architect role
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Mentoring for MDM (Mobile Device Management) Airwatch Solutions design and implementation by solutions architect
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Other titles for this role in other organisation might be: Service Desk Analyst, Mobility support Specialist, MDM support Analyst, System Administrator, Junior System Engineer

📌 Airwatch Mdm Support Analyst (Victoria)
🏢 Appetency Recruitment Services
📍 Victoria