Set and lead experience strategy at scale across complex journeys and portfoliosTranslate enterprise strategy into cohesive, future-focused experience frameworksProvide senior craft and design leadership across UX and UI outcomesOwn usability, accessibility, coherence and quality of design executionResolve complex design problems and establish experience guardrailsPartner with CX, Digital Product, Technology and senior stakeholders on experience roadmaps and backlog prioritisationGuide tradeoffs based on customer value, risk and business impactEmbed and govern the Group Design SystemDrive accessibility maturity and identify reusable patternsEnsure consistent, scalable experiences across markets and channelsUse insights, validation and performance measures to reduce experience risk and improve customer and business outcomesUplift the Design Practice through leadership, coaching and continuous improvementDeliver end-to-end UX and UI design across digital products, channels and services as part of a nine-month AI and automation projectRequirementsA tertiary qualification, or equivalent formal education, in design, psychology, business, technology or ITStrong grounding in human centred digital disciplinesExtensive experience across UX, UI and user research within complex digital product or service environmentsExpertise in experience strategy and end to end designAbility to define, govern and evolve customer journeys across multiple touchpoints and channelsStrong hands-on design capability across web, responsive and mobile platformsExceptional attention to usability, accessibility,



consistency and visual qualityAbility to integrate user research, data and insights into experience direction and design decisionsExperience using design systems to translate complex problems into scalable solutionsExperience working in Agile environmentsExperience partnering with CX, Digital Product and Technology teamsExperience ideally within regulated or complex domainsPrevious experience working with AI automation to leverage an uplift in processCore CompetenciesDemonstrates expertise in experience strategy, UX and UI design, and user research, with a robust focus on usability, accessibility, and design quality across digital products.
Proven ability to lead design initiatives, integrate insights into decision-making, and collaborate with cross-functional teams in complex environments.Highest-signal resume keywordsExperience StrategyUX DesignUI DesignUser ResearchAgile EnvironmentsHard SkillsHuman Centred DesignEnd-to-End DesignDesign SystemsUsabilityAccessibilityResponsive DesignMobile DesignData IntegrationCustomer Journey MappingComplex Problem SolvingSoft SkillsLeadershipCoachingCollaborationAttention to DetailContinuous ImprovementCertifications & QualificationsTertiary Qualification in DesignTertiary Qualification in PsychologyTertiary Qualification in BusinessTertiary Qualification in TechnologyTertiary Qualification in ITIndustry KeywordsDigital ProductsUser ExperienceUser InterfaceCXAI AutomationRegulated DomainsComplex DomainsDesign PracticeExperience FrameworksExperience Guardrails
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📌 Senior Ux Designer (Melbourne)
🏢 Jobtailor
📍 Melbourne