Optus is seeking a Remediation Specialist to identify, investigate and resolve matters where customers may have been affected by improper sales practices.
You will act as a customer advocate, manage escalated cases and help drive improvements to prevent recurrence.This role focuses on fair outcomes, regulatory compliance and robust customer care, including vulnerable customers.
You will work with cross-functional teams to deliver thorough remediation and clear recommendations to senior
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📌 Customer Remediation Specialist (Hybrid/Remote) (Sydney)
🏢 Singtel Group
📍 Sydney
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